Mobile Data Not Working Abroad

Diagnosing your mobile data problem step by step

Step	Action	What It Fixes
1	Check your network network status	Confirms if issue is network-wide
2	Toggle aeroplane mode on/off	Re-registers SIM on your network network
3	Restart your phone	Clears temporary network errors
4	Check your network APN settings	Fixes incorrect data configuration
5	Re-insert SIM card	Fixes poor SIM contact issues
6	Contact your network support	Resolves account or SIM faults

Yes, your mobile network supports international roaming in most countries worldwide. When you travel abroad with your your mobile network SIM, your phone connects to a partner network in that country. Depending on your plan, data roaming may be included in your monthly allowance or charged at an additional rate per megabyte or day.

Always check your your mobile network plan details before travelling. Roaming charges vary significantly between destinations and plan types. The UK APN Hub has a full list of roaming destinations and rates.

Post-Brexit: EU roaming charges may apply on UK networks

Since leaving the EU, UK networks can legally charge for EU roaming. Always check your plan's roaming terms before travelling. Some plans include free EU roaming; others charge per MB at high rates. Turn on data roaming only after confirming your tariff covers it — unexpected bills can be very large.

Carrier-side vs device-side data issues

On Android: Go to Settings → Network & Internet → Mobile Network and enable Data Roaming. On Samsung, the path is Settings → Connections → Mobile Networks → Data Roaming.

On iPhone: Go to Settings → Mobile Data → Mobile Data Options and toggle Data Roaming on.

Note: Enabling data roaming does not turn on internet automatically — your your mobile network plan must include roaming, or you may be charged pay-as-you-go roaming rates.

Enable data roaming before travelling — and always check your tariff first

Resetting APN settings to fix mobile data

In most cases your phone uses the same APN settings for roaming as it does in the UK. If data does not work abroad, try manually selecting the local partner network: go to Settings → Mobile Network → Network Operators, choose Search manually, and select the local carrier. Then check that your APN settings still match the standard your mobile network configuration.

Enable data roaming before travelling — and always check your tariff first

Post-Brexit: EU roaming charges may apply on UK networks

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Fastest way to apply new APN settings

After saving, turn aeroplane mode ON for 10 seconds, then turn it OFF. This forces an immediate network re-registration — quicker than a full restart and equally effective.

When to contact your carrier for data support

No data abroad: Confirm data roaming is enabled in your phone settings. Check your your mobile network plan includes the destination country. Try manually selecting a local partner network. Toggle aeroplane mode off and on.

Roaming charges unexpectedly high: Set a data roaming limit in your phone settings. Some apps use background data even when you are not actively browsing. Disable background app refresh when abroad.

Calls not connecting abroad: Make sure Voice Roaming is also enabled if separate from data roaming. Some countries require a specific dialling prefix — check your mobile network roaming guide for your destination.

Follow these steps in order — most issues are resolved by step 1 or 2

Best practice for roaming on your mobile network

Download offline maps before you leave. Connect to hotel or café Wi-Fi for heavy data use. Use your mobile network app to monitor your roaming usage. Consider purchasing a your mobile network travel bolt-on or daily data pass for your destination to avoid unexpected charges.

Frequently Asked Questions

Why is your network mobile data not working?

your network mobile data may stop working due to an incorrect APN, a temporary network outage, an expired data plan, or a SIM issue. Follow the steps in this guide to identify and fix the cause.

How do I reset my your network APN settings?

On Android: go to Settings → Network → Mobile Networks → Access Point Names, then tap the menu and select 'Reset to default'. On iPhone: go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings.

Does your network have a network outage in my area?

Check the your network website or their social media channels for real-time outage information. You can also check third-party sites like Downdetector for user-reported your network outages.

Why does your network show signal but no internet?

If your network shows signal but no internet, the APN settings may be incorrect or missing. Check the APN settings on your device and compare them to the correct your network values in our APN guide.

How long does a your network outage usually last?

Most your network network outages are resolved within a few hours. For planned maintenance, your network usually notifies customers in advance. Check the your network status page for current updates.