Mobile Hotspot Connected But No Internet

Why your network mobile hotspot is not working

Step	Action	What It Fixes
1	Check your network status	Confirms if issue is network-wide
2	Toggle aeroplane mode on/off	Re-registers SIM on your network
3	Restart your phone	Clears temporary network errors
4	Check your network APN settings	Fixes incorrect data configuration
5	Re-insert SIM card	Fixes poor SIM contact issues
6	Contact your network support	Resolves account or SIM faults

A mobile hotspot — also called tethering or personal hotspot — shares mobile data with other devices via Wi-Fi, Bluetooth or USB. Handy for getting a laptop or tablet online without Wi-Fi nearby.

Setting up your network hotspot on Android

Android: Settings → Network & Internet → Hotspot & Tethering → Wi-Fi Hotspot, toggle it on, and set a name and password. Samsung uses Settings → Connections → Mobile Hotspot and Tethering.

Setting up your network personal hotspot on iPhone

iPhone: Settings → Mobile Data → Personal Hotspot, toggle Allow Others to Join, and set a Wi-Fi password — the hotspot name defaults to the device name.

your network APN settings for mobile hotspot and tethering

The hotspot uses the same APN as regular mobile data. If it's not working, check mobile data itself works first, then verify the APN — some plans restrict tethering, so check the plan on the UK APN Hub.

💡

Fastest way to apply new APN settings

After saving, turn aeroplane mode ON for 10 seconds, then turn it OFF. This forces an immediate network re-registration — quicker than a full restart and equally effective.

Troubleshooting your mobile network hotspot problems (Mobile Hotspot Connected But No Internet)

Hotspot connected but no internet: restart the hotspot, check the APN, and confirm mobile data works normally on the phone first.

Personal Hotspot missing on iPhone: check Settings → Mobile Data → Mobile Data Network has the APN field filled in, then restart.

Slow hotspot speeds: move to an area with stronger signal, reduce the number of connected devices, and check the plan has enough data left.

📶

Troubleshooting checklist

Designed as a sequence — advance to the next step if needed

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

Frequently Asked Questions About Mobile Hotspot Connected But No Internet

What is your network APN name?

Your network APN name is shown in the settings table above. On most your network SIMs in the UK, the APN is pre-configured automatically when you insert your SIM.

Why is my your network mobile data not working after entering the APN?

After entering your network APN settings, restart your phone to apply the changes. If data still does not work, check you have selected the correct APN and that your network plan includes mobile data.

Do I need to enter APN settings manually on your network?

Most your network devices configure APN settings automatically when you insert your SIM. You only need to enter them manually if your internet or MMS stops working after a factory reset or SIM swap.

What is your network MMS APN for picture messages?

Your network MMS APN settings are included in the table above. Make sure the MMSC, MMS Proxy and MMS Port values are entered exactly as shown.

Can I use the same APN settings for 4G and 5G on your network?

Yes, your network APN settings work for both 4G and 5G connections. You do not need a separate APN for 5G — the network upgrades automatically where 5G coverage is available.