Visual Voicemail Not Working

Step	Action	What It Fixes
1	Check your network status	Confirms if issue is network-wide
2	Toggle aeroplane mode on/off	Re-registers SIM on your network
3	Restart your phone	Clears temporary network errors
4	Check your network APN settings	Fixes incorrect data configuration
5	Re-insert SIM card	Fixes poor SIM contact issues
6	Contact your network support	Resolves account or SIM faults

This guide covers everything you need to know about visual voicemail not working on your mobile network, including setup steps, troubleshooting tips and useful codes.

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Troubleshooting checklist

Starts quick, ends with the more involved fixes

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

Configuring your mobile network (Visual Voicemail Not Working)

Configuring calls and voicemail typically means phone settings or short codes — the UK APN Hub has the latest codes and steps.

Useful short codes for your network (Visual Voicemail Not Working)

Call forwarding and voicemail codes below are standard GSM and work identically on UK networks:

Divert all calls: Dial **21*[number]# and press call.

Divert when busy: Dial **67*[number]# and press call.

Divert when no answer: Dial **61*[number]# and press call.

Cancel all diversions: Dial ##002# and press call.

Check voicemail: Hold down the 1 key or dial your voicemail number.

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Fastest way to apply new APN settings

After saving, turn aeroplane mode ON for 10 seconds, then turn it OFF. This forces an immediate network re-registration — quicker than a full restart and equally effective.

Fixing common issues (Visual Voicemail Not Working)

First steps for call problems: aeroplane mode toggle, restart, signal check. The UK APN Hub is the next step if it persists.

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Troubleshooting checklist

Quick checks first, hands-on fixes toward the end

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

How WiFi calling works (Visual Voicemail Not Working)

WiFi calling routes calls and texts through a WiFi connection when mobile signal is weak or absent, working anywhere with WiFi — home, office or abroad — and using the standard plan allowance.

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Troubleshooting checklist

WiFi Calling switches voice calls to broadband whenever signal drops

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

iPhone: Settings → Mobile Data → Wi-Fi Calling → On
Android (Samsung): Settings → Connections → Mobile Networks → Wi-Fi Calling → On
No extra charge — uses your existing call and text allowance. Ideal where indoor mobile signal is weak.

iPhone: switching on WiFi calling (Visual Voicemail Not Working)

iPhone users enable this at Settings → Phone → WiFi Calling, confirming the emergency address when asked. It then activates automatically on poor signal, flagged by a WiFi icon next to the carrier name.

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Troubleshooting checklist

When signal falls away, WiFi Calling takes over, using broadband for calls

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

Android: switching on WiFi calling (Visual Voicemail Not Working)

Most Android devices toggle WiFi Calling at Settings → Network & Internet → Mobile Network; Samsung and Pixel differ slightly.

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Troubleshooting checklist

Should mobile signal fail, WiFi Calling routes the call through broadband

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

Prerequisites for WiFi calling (Visual Voicemail Not Working)

The requirements are: plan support for WiFi calling, device support, and a WiFi connection — iPhone may prompt for a carrier settings update under Settings → General → About.

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Troubleshooting checklist

Voice calls reroute to broadband through WiFi Calling whenever signal drops

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

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Fastest way to apply new APN settings

After saving, turn aeroplane mode ON for 10 seconds, then turn it OFF. This forces an immediate network re-registration — quicker than a full restart and equally effective.

WiFi calling not working — fixes (Visual Voicemail Not Working)

When the toggle is greyed out, device or plan support may be missing — the network can confirm account-level enablement.

Switching between WiFi and mobile mid-call can drop it, which is expected during handover; staying on one avoids this.

WiFi call quality issues often mean distance from the router or slow upload — check it's at least 1Mbps and restart if needed.

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Troubleshooting checklist

Runs from the simplest check through to the most hands-on option

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

Frequently Asked Questions About Visual Voicemail Not Working

Why is your network mobile data not working?

your network mobile data may stop working due to an incorrect APN, a temporary network outage, an expired data plan, or a SIM issue. Follow the steps in this guide to identify and fix the cause.

How do I reset my your network APN settings?

On Android: go to Settings → Network → Mobile Networks → Access Point Names, then tap the menu and select 'Reset to default'. On iPhone: go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings.

Does your network have a network outage in my area?

Check your network website or their social media channels for real-time outage information. You can also check third-party sites like Downdetector for user-reported your network outages.

Why does your network show signal but no internet?

If your network shows signal but no internet, the APN settings may be incorrect or missing. Check the APN settings on your device and compare them to the correct your network values in our APN guide.

How long does a your network outage usually last?

Most your network outages are resolved within a few hours. For planned maintenance, your network usually notifies customers in advance. Check your network status page for current updates.

Visual Voicemail Not Working