Why is your mobile network not working?
| Step | Action | What It Fixes |
|---|---|---|
| 1 | Check your network status | Confirms if issue is network-wide |
| 2 | Toggle aeroplane mode on/off | Re-registers SIM on your network |
| 3 | Restart your phone | Clears temporary network errors |
| 4 | Check your network APN settings | Fixes incorrect data configuration |
| 5 | Re-insert SIM card | Fixes poor SIM contact issues |
| 6 | Contact your network support | Resolves account or SIM faults |
The common causes of failure are an incorrect APN, a nearby outage, a loose SIM, or software glitches — each addressed below.
Troubleshooting checklist
Top to bottom works better here than skipping to the final step
Step 1 — Check your network status
It's worth checking the UK APN Hub or Downdetector for a local outage first, since no setting change helps during one.
Troubleshooting checklist
Working from the top down beats jumping straight to the end
Step 2 — Toggle aeroplane mode (How to Reset Network Settings iPhone)
Switch Aeroplane Mode on and off via the notification shade, ten seconds apart, to reconnect to the nearest mast and clear temporary faults.
Troubleshooting checklist
It's more effective to go top to bottom than skip to the last step
Step 3 — Restart your phone (How to Reset Network Settings iPhone)
Restart fully by holding power and selecting Restart — this clears the modem cache and re-registers the SIM more thoroughly than aeroplane mode.
Troubleshooting checklist
Go from the top rather than jumping ahead to the final option
Step 4 — Re-seat the SIM card (How to Reset Network Settings iPhone)
Power the phone down completely, eject the SIM tray, check the gold contacts for dirt, clean gently, and reseat firmly before powering back on.
Troubleshooting checklist
Top-down is the better approach here instead of skipping to the end
Step 5 — Check APN settings (How to Reset Network Settings iPhone)
Strong signal but no data is a classic APN symptom — check the values against the UK APN Hub's recommendations.
Troubleshooting checklist
Working through from the top beats heading straight for the last step
Step 6 — Reset network settings for How to Reset Network Settings iPhone
Android: Settings → General Management → Reset → Reset Network Settings restores default APN and clears Wi-Fi/Bluetooth, leaving apps and data untouched.
iPhone users can reset through Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings for defaults restored on restart.
Troubleshooting checklist
Go in order from the top; skipping to the end tends to miss things
Step 7 — Reach out to customer support on iPhone
Still no fix? Contact customer support, with the account number and IMEI ready, since it could be account, SIM or local.
Troubleshooting checklist
Top to bottom is more thorough than jumping straight to the last step