What Is eSIM and How It Works

About your network eSIM in the UK

Device	your network eSIM Support	Min. iOS / Android Version
iPhone 16 / 15 / 14	✓ Supported	iOS 16 or later
iPhone XS / XR / 11 / 12 / 13	✓ Supported	iOS 12.1 or later
Samsung Galaxy S24 / S23 / S22	✓ Supported	Android 11 or later
Google Pixel 7 / 6 / 5 / 4	✓ Supported	Android 10 or later
iPhone 8 / X and older	✗ Not supported	Physical SIM only

Publishing order: 478 • Cluster 42: Advanced Authority

This detailed What Is eSIM and How It Works | UK Mobile Guide guide covers the latest settings, troubleshooting methods, and fixes for common mobile network problems.

Use this guide to fix setup problems, mobile data issues, signal problems and UK mobile network settings with clear steps and related guides.

If your phone shows no service, slow mobile internet, hotspot issues, a blocked SIM, roaming failure or an APN problem, start with the steps below before changing advanced settings.

Restart your phone and wait for the mobile network to reconnect.

Check that your SIM settings, cellular data and roaming settings are correct for your plan.

Open mobile internet settings and confirm the APN configuration has not been removed or saved incorrectly.

Follow these steps in order — most issues are resolved by step 1 or 2

Setting up your network eSIM on your device

Open your phone settings, select Mobile Network or Cellular Data, then review the APN profile. Save the settings, restart your device and test browsing, picture messages and hotspot if your plan supports it.

Internal guides to check next

For stronger results, follow the network hub first, then continue through APN, MMS, eSIM, roaming and fix guides. This structure helps users and search engines understand the full topic clearly.

UK APN Settings Troubleshooting Why Is My Mobile Data Not Working How to Reset APN Settings What Are APN Settings APN Settings Explained How Roaming Works Back to full blog order

Frequently Asked Questions

How do I activate my your network eSIM?

To activate your your network eSIM: order the eSIM from your network, then scan the QR code from your email in Settings → Mobile Data → Add eSIM (iPhone) or Settings → SIM Manager → Add SIM (Android).

Which phones support your network eSIM in the UK?

your network eSIM works on iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later, and most modern Android phones released after 2020.

Can I use your network eSIM and a physical SIM at the same time?

Yes, most modern phones support dual SIM — one physical SIM and one eSIM. You can use your your network eSIM alongside another carrier's physical SIM.

What do I do if my your network eSIM QR code is not working?

If the your network eSIM QR code fails, contact your network customer support to request a new QR code. Make sure you are scanning it on the device you want to activate — eSIM QR codes are single-use.

Does your network eSIM support 5G?

Yes, your network eSIM supports 5G on compatible devices. Ensure your phone is 5G-capable and your your network plan includes 5G access.