What EE APN settings do and when you need them
EE data, calls or texts can drop out for a handful of recurring reasons — a wrong APN, a local network outage, a SIM that needs re-seating, or a device software glitch. Each cause and its fix is covered below.
Troubleshooting checklist
The fastest checks come first, so start there before anything more involved
Correct EE APN values for internet and MMS
Before touching any settings, check the EE hub or a site like Downdetector for a known outage nearby — during an active outage, no setting change will help; it's just a case of waiting for EE to restore service.
Troubleshooting checklist
Quick checks are listed first — work down before trying anything more involved
How to enter EE APN on Android and iPhone
Swipe down for the notification shade, tap Aeroplane Mode on, wait ten seconds, then tap it off again. This drops the current connection and forces a fresh reconnect to the nearest EE mast — it clears most temporary signal and data problems.
Troubleshooting checklist
Start with the checks at the top; they're ordered from quickest to most involved
What to do if EE APN does not save
Hold the power button and choose Restart — a full reboot clears the modem cache and re-registers the SIM with EE, fixing issues an aeroplane mode toggle alone won't touch.
Troubleshooting checklist
These run from fastest to most involved, so begin at the top
Step 4 — Re-seat the SIM on EE
Switch the phone off entirely, eject the SIM tray with the tool or a straightened paperclip, and check the gold contacts for dirt or corrosion — a gentle wipe with a dry cloth if needed. Reinsert firmly and power back on.
Troubleshooting checklist
Top of the list first — the checks get more involved as you go down
Step 5 — Check EE's APN settings
| Setting | Value |
|---|---|
| APN Name | everywhere |
| Username | eesecure |
| Password | secure |
| MMSC | http://mms.ee.co.uk:8080 |
| MMS Proxy | (leave blank) |
| MMS Port | (leave blank) |
| Authentication Type | PAP |
| APN Type | default,supl,mms |
A wrong APN is a frequent reason data fails even with full signal. Check Settings → Mobile Network → Access Point Names against EE's recommended values — the EE hub has the correct figures, or search this blog for the device-specific EE APN guide.
Troubleshooting checklist
Ordered fastest-first: try the top entries before anything more involved
Step 6 — Reset EE's network settings
Android: Settings → General Management → Reset → Reset Network Settings restores EE's default APN, clears saved Wi-Fi and Bluetooth pairings, but leaves apps and personal data untouched.
iPhone: Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings — the phone restarts and reconnects to EE with default settings restored.
Troubleshooting checklist
Begin with the quick checks up top before moving to anything more involved
Step 7 — Contact EE support
Still not fixed? EE customer support is the next step — it could be an account issue, a SIM needing replacement, or a local network fault. Have the account number and IMEI ready (dial *#06# for the IMEI); contact details are on the EE hub.
Troubleshooting checklist
The list runs quick-to-thorough, so start at the top