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EE Internet Not Working Fix Guide

Follow these steps in order to diagnose and fix EE mobile data problems on Android and iPhone.

📋 On this page

  1. Check for Outage
  2. Quick Fixes
  3. APN Settings Check
  4. Advanced Fixes
  5. FAQs

Step 1: Check for EE Outage

Before changing any settings, check whether EE is experiencing a network outage in your area. An outage is the most common reason for sudden data loss.

Check EE status: https://status.ee.co.uk

If there is a confirmed outage, no settings changes will help — wait for the network to recover and check the status page for updates.

Step 2: Quick Fixes

  1. Toggle Aeroplane Mode on for 30 seconds, then off. This forces your phone to reregister on EE's network.
  2. Restart your phone fully — a restart clears network caches and reapplies APN settings.
  3. Check Mobile Data is enabled: Settings › Mobile Data (iPhone) or Settings › Connections › Mobile Data (Android).
  4. Check Data Allowance: if you've used your monthly data allowance, mobile internet will stop. Check in the EE app.
  5. Remove and reinsert the SIM card — a dirty or unseated SIM can cause data to drop intermittently.

Step 3: Verify EE APN Settings

Incorrect APN settings are a very common cause of mobile data failure, especially after a factory reset or SIM change. Verify the following values are set exactly:

APN: everywhere
  1. Open Settings › Connections › Mobile Networks › Access Point Names (Android) or check EE APN Settings for exact values.
  2. Verify the APN reads everywhere exactly — no extra spaces, no http://, no typos.
  3. Check APN Type includes default and supl at minimum.
  4. Save, activate the profile, and restart your phone.

Step 4: Advanced Fixes

  1. Reset APN to default: On Android, in the APN list tap ⋮ › Reset to Default. On iPhone, Settings › General › Transfer or Reset iPhone › Reset Network Settings (note: this also removes saved Wi-Fi passwords).
  2. Check for carrier settings update: On iPhone, Settings › General › About. If an update is available, install it and restart.
  3. Update your phone's software — a pending OS update can occasionally cause APN issues.
  4. Try the SIM in another phone — if data works in a different device, the problem is software or settings on your original phone.
  5. Contact EE support: 150 (free from EE) or 0800 956 6000. They can check whether there is a network-level issue with your account or SIM.

Frequently Asked Questions — EE Internet Not Working

How do I fix EE mobile data not working?
Toggle Aeroplane Mode on for 30 seconds, then off. If that fails, check Settings › Mobile Networks › Access Point Names and verify APN is set to everywhere. Also check status.ee.co.uk for outages.
What is the EE APN?
The EE APN is everywhere. No username or password is required. This is the correct APN for internet data and MMS on EE.
Is EE down right now?
Check EE's official status page at status.ee.co.uk or @EE on Twitter/X for real-time outage information. EE also shows service status in the My EE app.
Why does my EE data work on Wi-Fi but not mobile?
This is an APN or signal issue. Check you have at least one bar of signal, Mobile Data is enabled, and the APN is correct. Try restarting your phone to reregister on the EE network.
How do I reset EE APN settings?
On Android: Settings › Mobile Networks › Access Point Names › ⋮ › Reset to Default. On iPhone: Settings › General › Transfer or Reset iPhone › Reset Network Settings.

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