Call Forwarding Not Working

Step	Action	What It Fixes
1	Check your network status	Confirms if issue is network-wide
2	Toggle aeroplane mode on/off	Re-registers SIM on your network
3	Restart your phone	Clears temporary network errors
4	Check your network APN settings	Fixes incorrect data configuration
5	Re-insert SIM card	Fixes poor SIM contact issues
6	Contact your network support	Resolves account or SIM faults

This guide covers everything you need to know about call forwarding not working on your mobile network, including setup steps, troubleshooting tips and useful codes.

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Troubleshooting checklist

Easiest-first ordering means starting at the top before anything harder

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

Getting set up on your network (Call Forwarding Not Working)

Call and voicemail setup is usually handled in phone settings or through short codes, and the UK APN Hub lists current codes.

Handy network short codes

The GSM short codes here for forwarding and voicemail are the same on every UK carrier:

Divert all calls: Dial **21*[number]# and press call.

Divert when busy: Dial **67*[number]# and press call.

Divert when no answer: Dial **61*[number]# and press call.

Cancel all diversions: Dial ##002# and press call.

Check voicemail: Hold down the 1 key or dial your voicemail number.

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Fastest way to apply new APN settings

After saving, turn aeroplane mode ON for 10 seconds, then turn it OFF. This forces an immediate network re-registration — quicker than a full restart and equally effective.

Troubleshooting steps (Call Forwarding Not Working)

Aeroplane mode, a restart, and a signal check are the usual fixes for call issues; the UK APN Hub helps with anything lasting.

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Troubleshooting checklist

Start at the top, since the list moves from easy to more involved

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

What does WiFi calling do? (Call Forwarding Not Working)

In place of mobile signal, WiFi calling routes calls and texts over WiFi, useful anywhere signal struggles but WiFi is present, using normal minutes and texts.

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Troubleshooting checklist

A failed mobile signal hands the call to WiFi Calling over broadband

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

iPhone: Settings → Mobile Data → Wi-Fi Calling → On
Android (Samsung): Settings → Connections → Mobile Networks → Wi-Fi Calling → On
No extra charge — uses your existing call and text allowance. Ideal where indoor mobile signal is weak.

Turning on WiFi calling on iPhone (Call Forwarding Not Working)

Via Settings → Phone → WiFi Calling on iPhone, toggle on and confirm the emergency address. Weak signal then triggers automatic switching, shown by the status bar WiFi icon.

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Troubleshooting checklist

WiFi Calling takes over via broadband if mobile signal fails completely

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

Turning on WiFi calling on Android (Call Forwarding Not Working)

Android's WiFi Calling setting sits at Settings → Network & Internet → Mobile Network generally, with Samsung and Pixel varying.

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Troubleshooting checklist

When there's no mobile signal, WiFi Calling routes the call through broadband

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

What you need for WiFi calling (Call Forwarding Not Working)

Plan support, device support and WiFi connectivity are needed for WiFi calling; iPhone may show an update prompt under Settings → General → About.

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Troubleshooting checklist

WiFi Calling uses broadband as a fallback whenever mobile signal fails

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

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Fastest way to apply new APN settings

After saving, turn aeroplane mode ON for 10 seconds, then turn it OFF. This forces an immediate network re-registration — quicker than a full restart and equally effective.

Fixing WiFi calling issues (Call Forwarding Not Working)

This usually points to unsupported hardware or plan, or an account setting not yet enabled.

A handover between WiFi and mobile risks dropped calls — remaining on one connection prevents it.

If quality is poor, check the distance from the router and confirm at least 1Mbps upload, restarting if necessary.

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Troubleshooting checklist

The simplest fix comes first, with harder ones further down

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

Frequently Asked Questions About Call Forwarding Not Working

Why is your network mobile data not working?

your network mobile data may stop working due to an incorrect APN, a temporary network outage, an expired data plan, or a SIM issue. Follow the steps in this guide to identify and fix the cause.

How do I reset my your network APN settings?

On Android: go to Settings → Network → Mobile Networks → Access Point Names, then tap the menu and select 'Reset to default'. On iPhone: go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings.

Does your network have a network outage in my area?

Check your network website or their social media channels for real-time outage information. You can also check third-party sites like Downdetector for user-reported your network outages.

Why does your network show signal but no internet?

If your network shows signal but no internet, the APN settings may be incorrect or missing. Check the APN settings on your device and compare them to the correct your network values in our APN guide.

How long does a your network outage usually last?

Most your network outages are resolved within a few hours. For planned maintenance, your network usually notifies customers in advance. Check your network status page for current updates.

Call Forwarding Not Working