Turn Off Call Forwarding

Step	Action	What It Fixes
1	Check your network status	Confirms if issue is network-wide
2	Toggle aeroplane mode on/off	Re-registers SIM on your network
3	Restart your phone	Clears temporary network errors
4	Check your network APN settings	Fixes incorrect data configuration
5	Re-insert SIM card	Fixes poor SIM contact issues
6	Contact your network support	Resolves account or SIM faults

This guide covers everything you need to know about turn off call forwarding on your mobile network, including setup steps, troubleshooting tips and useful codes.

Setting up on your mobile network (Turn Off Call Forwarding)

Phone settings or dial codes handle most of this — the UK APN Hub has up-to-date codes and instructions for each plan.

Useful mobile network codes (Turn Off Call Forwarding)

Forwarding and voicemail rely on these standard GSM codes, consistent across UK networks:

Divert all calls: Dial **21*[number]# and press call.

Divert when busy: Dial **67*[number]# and press call.

Divert when no answer: Dial **61*[number]# and press call.

Cancel all diversions: Dial ##002# and press call.

Check voicemail: Hold down the 1 key or dial your voicemail number.

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Fastest way to apply new APN settings

After saving, turn aeroplane mode ON for 10 seconds, then turn it OFF. This forces an immediate network re-registration — quicker than a full restart and equally effective.

Fixing common issues (Turn Off Call Forwarding)

Try the basics for call issues: aeroplane mode, restart, signal check. Ongoing problems are covered by the UK APN Hub.

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Troubleshooting checklist

Work through them step by step instead of jumping to the final fix

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

WiFi calling explained (Turn Off Call Forwarding)

WiFi calling relies on WiFi rather than mobile signal for calls and texts, handy in weak-coverage spots with WiFi — home, work or abroad — with the usual allowance applying.

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Troubleshooting checklist

Coverage gaps get covered by WiFi Calling, routing calls over the internet connection

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

iPhone: Settings → Mobile Data → Wi-Fi Calling → On
Android (Samsung): Settings → Connections → Mobile Networks → Wi-Fi Calling → On
No extra charge — uses your existing call and text allowance. Ideal where indoor mobile signal is weak.

Setting up WiFi calling on iPhone (Turn Off Call Forwarding)

iPhone: toggle WiFi Calling on via Settings → Phone → WiFi Calling, confirm the emergency address, and check for the status bar WiFi icon.

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Troubleshooting checklist

WiFi Calling makes up for weak coverage by sending calls over the internet

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

Setting up WiFi calling on Android (Turn Off Call Forwarding)

Android's typical path is Settings → Network & Internet → Mobile Network → WiFi Calling; both Samsung Galaxy and Pixel vary from this.

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Troubleshooting checklist

When coverage falls short, WiFi Calling routes calls over the internet connection instead

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

What's needed before enabling WiFi calling (Turn Off Call Forwarding)

The essentials are plan support, device compatibility and a live WiFi connection — plus, for iPhone, a possible carrier update via Settings → General → About.

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Troubleshooting checklist

WiFi Calling handles weak-coverage situations by using the internet for calls

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

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Fastest way to apply new APN settings

After saving, turn aeroplane mode ON for 10 seconds, then turn it OFF. This forces an immediate network re-registration — quicker than a full restart and equally effective.

Resolving WiFi calling problems (Turn Off Call Forwarding)

A greyed-out option generally means device/plan incompatibility, or it's pending activation on the account.

Dropped calls during handover are avoidable by remaining on a single connection throughout.

Router distance or slow upload (under 1Mbps) usually causes poor quality — check both and restart if needed.

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Troubleshooting checklist

Take it one at a time — skipping to the last option often misses things

Step 1Check APNStep 2Select APNStep 3Toggle flight modeStep 4Restart phoneStep 5Test data

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Enable Wi-Fi Calling for better indoor coverage

Frequently Asked Questions About Turn Off Call Forwarding

How do I contact your network UK support?

You can contact your network UK customer support through their official website, via live chat, by phone, or through their social media channels.

How do I check my your network signal strength?

Check your phone's signal bars in the status bar. For a detailed reading, go to Settings → About Phone → Status (Android) or dial *3001#12345#* (iPhone) to open Field Test mode.

What should I do if your network has no service?

If your network shows no service, try toggling Aeroplane Mode on and off, restarting your phone, and checking your network coverage map for your area. If the issue persists, contact your network support.

How do I keep my number when switching to your network?

To keep your number when switching to your network, request a PAC code from your current provider by texting 'PAC' to 65075. You can then give this code to your network when you set up your new account.

Does your network support WiFi calling?

Many your network plans support WiFi calling. Check your network account settings or your network website to see if WiFi calling is available on your plan and how to enable it.

Turn Off Call Forwarding