Resolving mobile data stops after a phone update
| Step | Action | What It Fixes |
|---|---|---|
| 1 | Check your network status | Confirms if issue is network-wide |
| 2 | Toggle aeroplane mode on/off | Re-registers SIM on your network |
| 3 | Restart your phone | Clears temporary network errors |
| 4 | Check your network APN settings | Fixes incorrect data configuration |
| 5 | Re-insert SIM card | Fixes poor SIM contact issues |
| 6 | Contact your network support | Resolves account or SIM faults |
Several common causes explain why data, calls or texts might stop working: a wrong APN, a temporary outage, a SIM that needs reseating, or a software fault — all covered below.
Troubleshooting checklist
Work through in sequence rather than skipping to the end
Flushing the network cache (Bluetooth Not Working on Samsung)
Confirm there's no local outage via the UK APN Hub or Downdetector before making changes — an active outage just needs time to clear.
Troubleshooting checklist
Take it in sequence rather than heading straight to the end
Testing data with another SIM or network (Bluetooth Not Working on Samsung)
Toggle Aeroplane Mode from the notification shade for ten seconds to force a clean reconnect to the nearest mast.
Troubleshooting checklist
Take it step by step instead of heading straight to the last option
Last resort: factory reset network settings (Bluetooth Not Working on Samsung)
Holding power for a full Restart clears the modem cache and re-registers the SIM, resolving what aeroplane mode alone can't.
Troubleshooting checklist
Work step by step instead of skipping to the final option
Step 4 — Re-seat the SIM card (Bluetooth Not Working on Samsung)
Fully switch off the phone, open the SIM tray with the ejector tool or paperclip, clean any dirt from the gold contacts, and reinsert the SIM firmly before restarting.
Troubleshooting checklist
Follow the order given, rather than jumping ahead to the final step
Step 5 — Check APN settings (Bluetooth Not Working on Samsung)
Full signal with no data often points to a bad APN — compare Settings → Mobile Network → Access Point Names against the UK APN Hub's recommended values.
Troubleshooting checklist
Follow the order given rather than jumping to the end
Step 6 — Reset network settings for Bluetooth Not Working on Samsung
Android: the reset path (Settings → General Management → Reset → Reset Network Settings) restores default APN and clears connectivity pairings without touching apps or data.
On iPhone, reset via Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings, restarting with defaults restored.
Troubleshooting checklist
Sequential order works better than skipping straight to the end
Step 7 — Contact your mobile network support (Bluetooth Not Working on Samsung)
Still stuck after all that? Get in touch with support, with the account number and IMEI (dial *#06#) ready — it's likely account, SIM or local.
Troubleshooting checklist
Go in sequence, not straight to the last item