Diagnosing why iD Mobile internet has stopped working
iD Mobile data, calls or texts can drop for a few recurring reasons — a wrong APN, a local outage, a SIM needing reseating, or a device software fault.
Troubleshooting checklist
Nearly all iD Mobile connection issues clear early on
Quick checks before resetting iD Mobile APN settings
Check the iD Mobile hub or Downdetector for a known outage before touching settings — during an outage no change helps.
Troubleshooting checklist
Most iD Mobile problems are gone by the second step
Step-by-step iD Mobile data fix on Android and iPhone
Swipe down, tap Aeroplane Mode on, wait ten seconds, then off. This forces a fresh link to the nearest iD Mobile mast.
Troubleshooting checklist
iD Mobile connection faults usually clear in the opening steps
Escalating persistent iD Mobile data issues to support
Hold power and choose Restart — a full reboot clears the modem cache and re-registers the SIM with iD Mobile.
Troubleshooting checklist
One or two steps below usually restore an iD Mobile connection
Step 4 — Re-seat the SIM on iD Mobile
Power down, open the SIM tray, clean the gold contacts if needed, reseat firmly, and switch the phone back on.
Troubleshooting checklist
Two steps are normally enough for iD Mobile issues
Step 5 — Check iD Mobile's APN settings
| Setting | Value |
|---|---|
| APN Name | id |
| Username | (leave blank) |
| Password | (leave blank) |
| MMSC | http://mms.three.co.uk |
| MMS Proxy | 193.113.200.195 |
| MMS Port | 8799 |
| Authentication Type | None |
| APN Type | default,supl,mms |
A wrong APN often stops data despite full signal. Check Settings → Mobile Network → Access Point Names against iD Mobile's recommended values.
Troubleshooting checklist
Almost all iD Mobile problems clear in the first steps
Step 6 — Reset iD Mobile's network settings
Android: Settings → General Management → Reset → Reset Network Settings restores iD Mobile's default APN and clears Wi-Fi/Bluetooth, leaving apps intact.
iPhone: Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings — the phone restarts on iD Mobile defaults.
Troubleshooting checklist
By step two, most iD Mobile faults have cleared
Step 7 — Contact iD Mobile support
Still stuck? iD Mobile support is next — an account issue, failing SIM, or local fault. Have your account number and IMEI (dial *#06#) ready.
Troubleshooting checklist
Most iD Mobile faults resolve near the start of this list