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iD Mobile eSIM Setup Activation Guide

iD Mobile eSIM Setup Activation guide thumbnail

How to activate a iD Mobile eSIM (runs on Three network) on iPhone and Android, scan the QR code, and troubleshoot eSIM issues.

On this page

  1. Check Compatibility
  2. Get QR Code
  3. Activate on iPhone
  4. Activate on Android
  5. APN Settings
  6. Troubleshoot
  7. FAQs

Step 1 — Check iD Mobile eSIM Compatibility

Confirm your phone supports eSIM and your iD Mobile plan is eSIM-compatible.

  • iPhone XS or later supports eSIM. Settings › General › About — look for "Digital SIM".
  • Android: Settings › Connections › SIM Manager — look for "Add eSIM".
  • Check iD Mobile offers eSIM on your plan: iD Mobile help.

Step 2: Get Your iD Mobile eSIM QR Code

  1. Order an eSIM plan or request an eSIM swap via the iD Mobile website or app.
  2. Receive the QR code by email — keep it ready; it is single-use.
  3. Have a stable Wi-Fi connection before scanning — your phone downloads the profile online.
The QR code can only be used once. Contact iD Mobile for a replacement if needed.

Activate iD Mobile eSIM on iPhone

  1. Settings › Mobile Data › Add eSIM.
  2. Tap Use QR Code and scan the iD Mobile QR code.
  3. Follow prompts: Continue › Add Data Plan › Use as Mobile Data.
  4. The carrier profile downloads and connects automatically.
  5. Test: turn off Wi-Fi and load a web page.

Activate iD Mobile eSIM on Android

  1. Samsung: Settings › Connections › SIM Manager › Add eSIM.
  2. Stock Android: Settings › Network & Internet › SIMs › Add a SIM.
  3. Choose Scan QR code from carrier and scan the iD Mobile QR code.
  4. Set as preferred data SIM if on a dual-SIM device.
  5. Restart and test mobile data.

APN Settings After iD Mobile eSIM Activation

APN settings are usually included in the eSIM profile. If mobile data does not work:

APN: id

See the full iD Mobile APN Settings guide for all values.

Troubleshoot iD Mobile eSIM Issues

  1. QR scan fails — ensure Wi-Fi is connected during activation.
  2. No Service after activation — toggle Aeroplane Mode on/off; wait 15 minutes.
  3. Data not working — verify APN is id and Mobile Data is enabled for the eSIM.
  4. Add eSIM option missing — confirm device and plan both support eSIM.
  5. Contact iD Mobile: iD Mobile help to resend QR code or re-provision.

FAQs — iD Mobile eSIM

Does iD Mobile support eSIM?
Check iD Mobile help for current eSIM availability and compatible plans.
How do I activate a iD Mobile eSIM?
Get a QR code from iD Mobile. iPhone: Settings › Mobile Data › Add eSIM › Use QR Code. Android: Settings › Connections › SIM Manager › Add eSIM. Scan the code and follow prompts.
Can I use iD Mobile eSIM and a physical SIM together?
Yes, if your phone supports Dual SIM Dual Standby (DSDS). Check your phone's specifications.
What APN does iD Mobile eSIM use?
Same as a physical SIM: id. Usually configured automatically in the eSIM profile.
iD Mobile eSIM not working?
Toggle Aeroplane Mode, verify APN is id, ensure Mobile Data is on for the eSIM. Contact iD Mobile help for re-provisioning.

← Back to iD Mobile APN Settings