UKUK APN HubMobile settings made simple Find my network
Last updated:

Virgin Media O2 eSIM Setup Activation Guide

Virgin Media O2 eSIM Setup Activation guide thumbnail

How to activate a Virgin Media O2 eSIM (runs on O2 network) on iPhone and Android, scan the QR code, and troubleshoot eSIM issues.

On this page

  1. Check Compatibility
  2. Get QR Code
  3. Activate on iPhone
  4. Activate on Android
  5. APN Settings
  6. Troubleshoot
  7. FAQs

Step 1 — Check Virgin Media O2 eSIM Compatibility

Confirm your phone supports eSIM and your Virgin Media O2 plan is eSIM-compatible.

  • From iPhone XS onward, eSIM is supported — confirm via Settings › General › About, "Digital SIM".
  • Android: Settings › Connections › SIM Manager — look for "Add eSIM".
  • Check Virgin Media O2 offers eSIM on your plan: Virgin Media O2 help.

Step 2: Get Your Virgin Media O2 eSIM QR Code

  1. Order an eSIM plan or request an eSIM swap via the Virgin Media O2 website or app.
  2. By email, the QR code arrives — single-use, so keep it available.
  3. The profile downloads over Wi-Fi, so ensure a stable connection before scanning.
The QR code can only be used once. Contact Virgin Media O2 for a replacement if needed.

Activate Virgin Media O2 eSIM on iPhone

  1. Settings › Mobile Data › Add eSIM.
  2. Tap Use QR Code and scan the Virgin Media O2 QR code.
  3. Follow prompts: Continue › Add Data Plan › Use as Mobile Data.
  4. No manual step needed — the profile downloads and connects itself.
  5. Try loading a page with Wi-Fi off to test the connection.

Activate Virgin Media O2 eSIM on Android

  1. Samsung: Settings › Connections › SIM Manager › Add eSIM.
  2. Stock Android: Settings › Network & Internet › SIMs › Add a SIM.
  3. Choose Scan QR code from carrier and scan the Virgin Media O2 QR code.
  4. Choose it as preferred data SIM where the device supports dual SIM.
  5. Restart and test mobile data.

APN Settings After Virgin Media O2 eSIM Activation

Most eSIM profiles already include the APN. If mobile data doesn't work anyway:

APN: mobile.o2.co.uk

See the full Virgin Media O2 APN Settings guide for all values.

Troubleshoot Virgin Media O2 eSIM Issues

  1. A QR scan failure means checking Wi-Fi stayed connected during activation.
  2. No signal after activation: cycle Aeroplane Mode, then wait about 15 minutes.
  3. Data not working — verify APN is mobile.o2.co.uk and Mobile Data is enabled for the eSIM.
  4. No Add eSIM option showing? Confirm eSIM support on the device and plan.
  5. Contact Virgin Media O2: Virgin Media O2 help to resend QR code or re-provision.

FAQs — Virgin Media O2 eSIM

Does Virgin Media O2 support eSIM?
Check Virgin Media O2 help for current eSIM availability and compatible plans.
How do I activate a Virgin Media O2 eSIM?
Get a QR code from Virgin Media O2. iPhone: Settings › Mobile Data › Add eSIM › Use QR Code. Android: Settings › Connections › SIM Manager › Add eSIM. Scan the code and follow prompts.
Can I use Virgin Media O2 eSIM and a physical SIM together?
Yes, if your phone supports Dual SIM Dual Standby (DSDS). Check your phone's specifications.
What APN does Virgin Media O2 eSIM use?
Same as a physical SIM: mobile.o2.co.uk. Usually configured automatically in the eSIM profile.
Virgin Media O2 eSIM not working?
Toggle Aeroplane Mode, verify APN is mobile.o2.co.uk, ensure Mobile Data is on for the eSIM. Contact Virgin Media O2 help for re-provisioning.

← Back to Virgin Media O2 APN Settings