What is an eSIM and how does it work on ASDA Mobile?
| Device | Asda Mobile eSIM Support | Min. iOS / Android Version |
|---|---|---|
| iPhone 16 / 15 / 14 | ✓ Supported | iOS 16 or later |
| iPhone XS / XR / 11 / 12 / 13 | ✓ Supported | iOS 12.1 or later |
| Samsung Galaxy S24 / S23 / S22 | ✓ Supported | Android 11 or later |
| Google Pixel 7 / 6 / 5 / 4 | ✓ Supported | Android 10 or later |
| iPhone 8 / X and older | ✗ Not supported | Physical SIM only |
An eSIM does away with the plastic card entirely, living instead inside the phone itself. Instead of a physical SIM, your ASDA Mobile eSIM is downloaded as a profile over Wi-Fi or mobile data. Once active, it works exactly like a physical SIM — you can make calls, send texts and use mobile data on the ASDA Mobile network.
Compatibility spans iPhone XS+, Pixel 3+, Galaxy S20+ and most current Android flagships, with dual SIM devices using a physical SIM alongside the eSIM.
eSIM setup checklist
From Asda Mobile eSIM order to a working connection, step by step
How to set up your ASDA Mobile eSIM
Before starting, make sure you have a stable Wi-Fi connection. You will also need your ASDA Mobile eSIM QR code, which is usually sent by email or displayed in the ASDA Mobile app or account portal after ordering an eSIM.
On iPhone: Go to Settings → Mobile Data → Add eSIM. Choose Use QR Code and scan the QR code provided by ASDA Mobile. Follow the on-screen prompts to label the line and set it as your primary or secondary SIM.
On Android / Samsung: Go to Settings → Connections → SIM Card Manager → Add Mobile Plan. Scan the ASDA Mobile eSIM QR code when prompted. On Google Pixel, go to Settings → Network & Internet → SIMs → Add eSIM.
eSIM setup checklist
Ordering through to connection on a Asda Mobile eSIM
Activating your ASDA Mobile eSIM
After scanning the QR code, your phone will download the ASDA Mobile eSIM profile. Activation usually takes one to five minutes. Keep Wi-Fi on throughout this process. Once activated, you should see the ASDA Mobile network name in your status bar.
If activation fails, check that your device is eSIM compatible, your ASDA Mobile account has eSIM enabled, and the QR code has not already been used. Each ASDA Mobile eSIM QR code can only be scanned once. Contact ASDA Mobile for a replacement if needed.
eSIM setup checklist
The Asda Mobile eSIM journey from order to live data
Troubleshooting ASDA Mobile eSIM problems
eSIM activation failing: confirm Wi-Fi is connected, restart, and retry from Settings → Mobile Data.
No signal after eSIM activation: Toggle aeroplane mode on and off. If the problem persists, go to Settings → Mobile Data, select your ASDA Mobile eSIM line and check that it is set as the active data SIM.
eSIM profile missing after phone reset: Factory resets erase eSIM profiles on some devices. Contact ASDA Mobile to re-provision your eSIM — you will need your account details.
Cannot transfer eSIM to a new phone: ASDA Mobile eSIM transfers require contacting customer support or using the ASDA Mobile app. You cannot simply scan the same QR code again on a new device.
Troubleshooting checklist
Most Asda Mobile users reconnect within the first two steps
eSIM vs physical SIM on ASDA Mobile
Both eSIM and physical SIM give you full access to the ASDA Mobile network with the same speeds and coverage. The main advantages of eSIM are: no need to handle a tiny physical card, instant activation, and the ability to switch between networks without changing SIMs. The main advantage of a physical SIM is compatibility with older devices that do not support eSIM.
eSIM setup checklist
Order to working data on a Asda Mobile eSIM