Mobile Hotspot Connected But No Internet

Why your your network mobile hotspot is not working

Step	Action	What It Fixes
1	Check your network network status	Confirms if issue is network-wide
2	Toggle aeroplane mode on/off	Re-registers SIM on your network network
3	Restart your phone	Clears temporary network errors
4	Check your network APN settings	Fixes incorrect data configuration
5	Re-insert SIM card	Fixes poor SIM contact issues
6	Contact your network support	Resolves account or SIM faults

A mobile hotspot (also called tethering or personal hotspot) lets you share your your mobile data connection with other devices via Wi-Fi, Bluetooth or USB. This is useful when you need internet on a laptop or tablet but have no Wi-Fi available.

Setting up your network hotspot on Android

Go to Settings → Network & Internet → Hotspot & Tethering → Wi-Fi Hotspot. Toggle it on. Set a name (SSID) and password for your hotspot. Other devices can then find and connect to it in their Wi-Fi settings. On Samsung, go to Settings → Connections → Mobile Hotspot and Tethering.

Setting up your network personal hotspot on iPhone

Go to Settings → Mobile Data → Personal Hotspot. Toggle Allow Others to Join on. Set a Wi-Fi password. Your hotspot name defaults to your iPhone's device name, visible to nearby devices in their Wi-Fi list.

your network APN settings for mobile hotspot and tethering

Your hotspot uses the same APN settings as your mobile data connection. If hotspot is not working, first check that your main mobile data is working, then verify your your mobile network APN settings are correct. Some plans restrict hotspot usage — check your your mobile network plan at the UK APN Hub to confirm tethering is included.

💡

Fastest way to apply new APN settings

After saving, turn aeroplane mode ON for 10 seconds, then turn it OFF. This forces an immediate network re-registration — quicker than a full restart and equally effective.

Troubleshooting your mobile network hotspot problems

Hotspot connected but no internet: Restart the hotspot. Check APN settings. Make sure mobile data is working normally on your phone first.

Personal Hotspot missing on iPhone: Go to Settings → Mobile Data → Mobile Data Network and ensure the APN field is filled in. Restart your iPhone.

Slow hotspot speeds: Move to an area with stronger your mobile network signal. Reduce the number of connected devices. Check your plan has sufficient data remaining.

Follow these steps in order — most issues are resolved by step 1 or 2

Frequently Asked Questions

What is the your network APN name?

The your network APN name is shown in the settings table above. On most your network SIMs in the UK, the APN is pre-configured automatically when you insert your SIM.

Why is my your network mobile data not working after entering the APN?

After entering the your network APN settings, restart your phone to apply the changes. If data still does not work, check you have selected the correct APN and that your your network plan includes mobile data.

Do I need to enter APN settings manually on your network?

Most your network devices configure APN settings automatically when you insert your SIM. You only need to enter them manually if your internet or MMS stops working after a factory reset or SIM swap.

What is the your network MMS APN for picture messages?

The your network MMS APN settings are included in the table above. Make sure the MMSC, MMS Proxy and MMS Port values are entered exactly as shown.

Can I use the same APN settings for 4G and 5G on your network?

Yes, the your network APN settings work for both 4G and 5G connections. You do not need a separate APN for 5G — the network upgrades automatically where 5G coverage is available.