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iD Mobile Internet Not Working

📅 Last updated: 17 May 2026

iD Mobile internet not working? Full step-by-step fix guide — check outage, reset APN, toggle settings on Android and iPhone UK.

iD Mobile Internet Not Working — UK APN Hub guide

Diagnosing why iD Mobile internet has stopped working

There are several common reasons why iD Mobile mobile data, calls or texts might stop working. These include an incorrect APN configuration, a temporary network outage in your area, a SIM card that needs re-seating, or a software issue on your device. This guide walks through each possible cause and the fix for each one.

Troubleshooting — Try Steps in This Exact Order STEP 1 Toggle Aeroplane Mode STEP 2 Full Restart your phone STEP 3 Delete & re-enter APN from scratch STEP 4 Reset Network Settings ⚠ STEP 5 Contact Network Support ⚠ Step 4 (Reset Network Settings) will delete: • All saved Wi-Fi passwords • All Bluetooth pairings and VPN configurations Note your Wi-Fi passwords before using this step. 💡 Most issues are caused by: • Wrong APN text (one typo stops everything) • APN saved but not selected (no filled circle) • Phone not restarted / aeroplane mode not toggled

Follow these steps in order — most issues are resolved by step 1 or 2

Quick checks before resetting iD Mobile APN settings

Before changing any settings, visit the iD Mobile APN hub or check a third-party site like Downdetector to confirm whether there is a known iD Mobile outage in your area. If the network is down, you simply need to wait for iD Mobile to restore service — no settings changes will help during an active outage.

Troubleshooting — Try Steps in This Exact Order STEP 1 Toggle Aeroplane Mode STEP 2 Full Restart your phone STEP 3 Delete & re-enter APN from scratch STEP 4 Reset Network Settings ⚠ STEP 5 Contact Network Support ⚠ Step 4 (Reset Network Settings) will delete: • All saved Wi-Fi passwords • All Bluetooth pairings and VPN configurations Note your Wi-Fi passwords before using this step. 💡 Most issues are caused by: • Wrong APN text (one typo stops everything) • APN saved but not selected (no filled circle) • Phone not restarted / aeroplane mode not toggled

Follow these steps in order — most issues are resolved by step 1 or 2

Step-by-step iD Mobile data fix on Android and iPhone

Pull down your notification shade and tap Aeroplane Mode to enable it. Wait ten seconds, then tap again to disable it. This forces your phone to drop its current connection and reconnect fresh to the iD Mobile mast. This fixes the majority of temporary signal and data issues.

Troubleshooting — Try Steps in This Exact Order STEP 1 Toggle Aeroplane Mode STEP 2 Full Restart your phone STEP 3 Delete & re-enter APN from scratch STEP 4 Reset Network Settings ⚠ STEP 5 Contact Network Support ⚠ Step 4 (Reset Network Settings) will delete: • All saved Wi-Fi passwords • All Bluetooth pairings and VPN configurations Note your Wi-Fi passwords before using this step. 💡 Most issues are caused by: • Wrong APN text (one typo stops everything) • APN saved but not selected (no filled circle) • Phone not restarted / aeroplane mode not toggled

Follow these steps in order — most issues are resolved by step 1 or 2

Escalating persistent iD Mobile data issues to support

Hold the power button and select Restart. A full restart clears the modem cache and re-registers your SIM on the iD Mobile network. This fixes many data and signal issues that toggling aeroplane mode does not resolve.

Troubleshooting — Try Steps in This Exact Order STEP 1 Toggle Aeroplane Mode STEP 2 Full Restart your phone STEP 3 Delete & re-enter APN from scratch STEP 4 Reset Network Settings ⚠ STEP 5 Contact Network Support ⚠ Step 4 (Reset Network Settings) will delete: • All saved Wi-Fi passwords • All Bluetooth pairings and VPN configurations Note your Wi-Fi passwords before using this step. 💡 Most issues are caused by: • Wrong APN text (one typo stops everything) • APN saved but not selected (no filled circle) • Phone not restarted / aeroplane mode not toggled

Follow these steps in order — most issues are resolved by step 1 or 2

Step 4 — Re-seat your SIM card

Power off your phone completely. Use a SIM ejector tool or a straightened paperclip to open the SIM tray. Remove the SIM card, inspect the gold contacts for dirt or corrosion, and gently clean them with a dry cloth if necessary. Reinsert the SIM firmly and power the phone back on.

Troubleshooting — Try Steps in This Exact Order STEP 1 Toggle Aeroplane Mode STEP 2 Full Restart your phone STEP 3 Delete & re-enter APN from scratch STEP 4 Reset Network Settings ⚠ STEP 5 Contact Network Support ⚠ Step 4 (Reset Network Settings) will delete: • All saved Wi-Fi passwords • All Bluetooth pairings and VPN configurations Note your Wi-Fi passwords before using this step. 💡 Most issues are caused by: • Wrong APN text (one typo stops everything) • APN saved but not selected (no filled circle) • Phone not restarted / aeroplane mode not toggled

Follow these steps in order — most issues are resolved by step 1 or 2

Step 5 — Check your APN settings

Setting Value
APN Nameid
Username(leave blank)
Password(leave blank)
MMSChttp://mms.three.co.uk
MMS Proxy193.113.200.195
MMS Port8799
Authentication TypeNone
APN Typedefault,supl,mms

An incorrect APN is a common cause of mobile data not working even when you have signal. Go to Settings → Mobile Network → Access Point Names and verify the APN values match the iD Mobile recommended settings. Visit the iD Mobile APN hub for the correct values, or search this blog for the iD Mobile APN guide for your specific device.

Troubleshooting — Try Steps in This Exact Order STEP 1 Toggle Aeroplane Mode STEP 2 Full Restart your phone STEP 3 Delete & re-enter APN from scratch STEP 4 Reset Network Settings ⚠ STEP 5 Contact Network Support ⚠ Step 4 (Reset Network Settings) will delete: • All saved Wi-Fi passwords • All Bluetooth pairings and VPN configurations Note your Wi-Fi passwords before using this step. 💡 Most issues are caused by: • Wrong APN text (one typo stops everything) • APN saved but not selected (no filled circle) • Phone not restarted / aeroplane mode not toggled

Follow these steps in order — most issues are resolved by step 1 or 2

!
Reset Network Settings will delete all saved Wi-Fi passwords
This step also removes all Bluetooth pairings and VPN profiles. Make a note of your Wi-Fi passwords before continuing. Only use this as a last resort after all other steps have failed.

Step 6 — Reset network settings

On Android: Go to Settings → General Management → Reset → Reset Network Settings. This restores default APN settings, clears saved Wi-Fi networks and resets Bluetooth — it does not delete your apps or personal data.

On iPhone: Go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings. Your iPhone will restart and reconnect to iD Mobile with default settings.

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Troubleshooting — Try Steps in This Exact Order STEP 1 Toggle Aeroplane Mode STEP 2 Full Restart your phone STEP 3 Delete & re-enter APN from scratch STEP 4 Reset Network Settings ⚠ STEP 5 Contact Network Support ⚠ Step 4 (Reset Network Settings) will delete: • All saved Wi-Fi passwords • All Bluetooth pairings and VPN configurations Note your Wi-Fi passwords before using this step. 💡 Most issues are caused by: • Wrong APN text (one typo stops everything) • APN saved but not selected (no filled circle) • Phone not restarted / aeroplane mode not toggled

Follow these steps in order — most issues are resolved by step 1 or 2

Step 7 — Contact iD Mobile support

If none of the above steps resolve the issue, contact iD Mobile customer support. There may be a problem with your account, your SIM may need replacing, or there may be a localised network fault. Have your account number and phone IMEI ready (dial *#06# to find your IMEI). Visit the iD Mobile APN hub for contact details.

Related guides

iD Mobile Data Not WorkingiD Mobile Mobile Data Not WorkingiD Mobile APN SettingsiD Mobile MMS SettingsiD Mobile eSIM SetupiD Mobile Roaming Not WorkingiD Mobile 5G SettingsiD Mobile No Service Fix
Troubleshooting — Try Steps in This Exact Order STEP 1 Toggle Aeroplane Mode STEP 2 Full Restart your phone STEP 3 Delete & re-enter APN from scratch STEP 4 Reset Network Settings ⚠ STEP 5 Contact Network Support ⚠ Step 4 (Reset Network Settings) will delete: • All saved Wi-Fi passwords • All Bluetooth pairings and VPN configurations Note your Wi-Fi passwords before using this step. 💡 Most issues are caused by: • Wrong APN text (one typo stops everything) • APN saved but not selected (no filled circle) • Phone not restarted / aeroplane mode not toggled

Follow these steps in order — most issues are resolved by step 1 or 2

📚 Related iD Mobile Guides

Frequently Asked Questions

Why is iD Mobile mobile data not working?

iD Mobile mobile data may stop working due to an incorrect APN, a temporary network outage, an expired data plan, or a SIM issue. Follow the steps in this guide to identify and fix the cause.

How do I reset my iD Mobile APN settings?

On Android: go to Settings → Network → Mobile Networks → Access Point Names, then tap the menu and select 'Reset to default'. On iPhone: go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings.

Does iD Mobile have a network outage in my area?

Check the iD Mobile website or their social media channels for real-time outage information. You can also check third-party sites like Downdetector for user-reported iD Mobile outages.

Why does iD Mobile show signal but no internet?

If iD Mobile shows signal but no internet, the APN settings may be incorrect or missing. Check the APN settings on your device and compare them to the correct iD Mobile values in our APN guide.

How long does a iD Mobile outage usually last?

Most iD Mobile network outages are resolved within a few hours. For planned maintenance, iD Mobile usually notifies customers in advance. Check the iD Mobile status page for current updates.