Smarty Roaming Not Working

Does SMARTY support international roaming?

Region	Roaming Included?	APN Needed?
EU / EEA	Usually included	Auto-configured
USA / Canada	Plan-dependent	May need manual entry
Australia / NZ	Plan-dependent	May need manual entry
Rest of World	Extra charges apply	Check SMARTY website

Yes, SMARTY supports international roaming in most countries worldwide. When you travel abroad with your SMARTY SIM, your phone connects to a partner network in that country. Depending on your plan, data roaming may be included in your monthly allowance or charged at an additional rate per megabyte or day.

Always check your SMARTY plan details before travelling. Roaming charges vary significantly between destinations and plan types. The SMARTY APN hub has a full list of roaming destinations and rates.

Post-Brexit: EU roaming charges may apply on UK networks

Since leaving the EU, UK networks can legally charge for EU roaming. Always check your plan's roaming terms before travelling. Some plans include free EU roaming; others charge per MB at high rates. Turn on data roaming only after confirming your tariff covers it — unexpected bills can be very large.

How to enable roaming on SMARTY

On Android: Go to Settings → Network & Internet → Mobile Network and enable Data Roaming. On Samsung, the path is Settings → Connections → Mobile Networks → Data Roaming.

On iPhone: Go to Settings → Mobile Data → Mobile Data Options and toggle Data Roaming on.

Note: Enabling data roaming does not turn on internet automatically — your SMARTY plan must include roaming, or you may be charged pay-as-you-go roaming rates.

Enable data roaming before travelling — and always check your tariff first

SMARTY roaming APN settings

In most cases your phone uses the same APN settings for roaming as it does in the UK. If data does not work abroad, try manually selecting the local partner network: go to Settings → Mobile Network → Network Operators, choose Search manually, and select the local carrier. Then check that your APN settings still match the standard SMARTY configuration.

Enable data roaming before travelling — and always check your tariff first

Post-Brexit: EU roaming charges may apply on UK networks

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Fastest way to apply new APN settings

After saving, turn aeroplane mode ON for 10 seconds, then turn it OFF. This forces an immediate network re-registration — quicker than a full restart and equally effective.

Troubleshooting SMARTY roaming problems

No data abroad: Confirm data roaming is enabled in your phone settings. Check your SMARTY plan includes the destination country. Try manually selecting a local partner network. Toggle aeroplane mode off and on.

Roaming charges unexpectedly high: Set a data roaming limit in your phone settings. Some apps use background data even when you are not actively browsing. Disable background app refresh when abroad.

Calls not connecting abroad: Make sure Voice Roaming is also enabled if separate from data roaming. Some countries require a specific dialling prefix — check the SMARTY roaming guide for your destination.

Follow these steps in order — most issues are resolved by step 1 or 2

Best practice for roaming on SMARTY

Download offline maps before you leave. Connect to hotel or café Wi-Fi for heavy data use. Use the SMARTY app to monitor your roaming usage. Consider purchasing a SMARTY travel bolt-on or daily data pass for your destination to avoid unexpected charges.

Frequently Asked Questions

How do I enable roaming on SMARTY?

To enable SMARTY roaming, go to Settings → Mobile Data → Mobile Data Options → Data Roaming and toggle it on. You may also need to add a roaming bolt-on or international add-on to your SMARTY plan.

Does SMARTY charge for EU roaming?

Roaming charges on SMARTY depend on your plan. Many SMARTY plans include free EU roaming, but some may charge a daily roaming fee. Check your SMARTY plan details before travelling.

What is the SMARTY roaming APN?

When roaming internationally, your phone should automatically use the local network's APN. If data does not work abroad, check that Data Roaming is enabled and your SMARTY APN is set correctly.

Why is my SMARTY data not working abroad?

SMARTY data may not work abroad if data roaming is disabled, your plan does not include international data, or the APN settings need updating. Follow the steps in this guide to fix SMARTY roaming.

Which countries are included in SMARTY roaming?

SMARTY roaming availability and charges vary by destination. EU/EEA countries are usually included in UK plans. For full roaming details, check the SMARTY website or your plan terms.