Why Is My 5G So Slow

Why your network 5G may not be working on your phone

Step	Action	What It Fixes
1	Check your network network status	Confirms if issue is network-wide
2	Toggle aeroplane mode on/off	Re-registers SIM on your network network
3	Restart your phone	Clears temporary network errors
4	Check your network APN settings	Fixes incorrect data configuration
5	Re-insert SIM card	Fixes poor SIM contact issues
6	Contact your network support	Resolves account or SIM faults

Yes, your mobile network has an active 5G network across the UK, with coverage continuing to expand. To use 5G on your mobile network, you need a 5G-capable device, a your mobile network SIM on a 5G-enabled plan, and to be within your mobile network's 5G coverage area. Check coverage at the UK APN Hub.

Checking if your phone supports your network 5G

On Android: Go to Settings → Network & Internet → Mobile Network → Preferred Network Type and select 5G/4G/3G/2G (auto) or the highest available option. On Samsung, go to Settings → Connections → Mobile Networks → Network Mode.

On iPhone: Go to Settings → Mobile Data → Mobile Data Options → Voice & Data and select 5G. If the option is not visible, your iPhone model or carrier plan may not support 5G on your mobile network.

Setting up your network 5G on Android and iPhone

The APN settings for 5G on your mobile network are the same as the standard mobile data APN. Your phone should use 5G automatically once it is enabled in your network settings. If 5G is not appearing in the status bar despite being in a covered area, try toggling aeroplane mode, restarting your phone or resetting your APN settings to your mobile network defaults.

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Fastest way to apply new APN settings

After saving, turn aeroplane mode ON for 10 seconds, then turn it OFF. This forces an immediate network re-registration — quicker than a full restart and equally effective.

When your network 5G drops back to 4G — and how to fix it

5G not showing: Check your plan includes 5G. Ensure your device supports 5G. Verify you are within your mobile network 5G coverage. Go to network settings and set the preferred network type to include 5G.

5G slow: 5G speeds vary by location, network congestion and signal strength. Move to an area with a clearer line of sight to a mast. Ensure no background apps are consuming data. Contact your mobile network if speeds are consistently poor in your area.

5G connected but no internet: Check APN settings are correct for your mobile network. Reset network settings. Try switching to 4G, testing mobile data, then switching back to 5G.

Follow these steps in order — most issues are resolved by step 1 or 2

Frequently Asked Questions

How do I contact your network UK support?

You can contact your network UK customer support through their official website, via live chat, by phone, or through their social media channels.

How do I check my your network signal strength?

Check your phone's signal bars in the status bar. For a detailed reading, go to Settings → About Phone → Status (Android) or dial *3001#12345#* (iPhone) to open Field Test mode.

What should I do if your network has no service?

If your network shows no service, try toggling Aeroplane Mode on and off, restarting your phone, and checking the your network coverage map for your area. If the issue persists, contact your network support.

How do I keep my number when switching to your network?

To keep your number when switching to your network, request a PAC code from your current provider by texting 'PAC' to 65075. You can then give this code to your network when you set up your new account.

Does your network support WiFi calling?

Many your network plans support WiFi calling. Check your your network account settings or the your network website to see if WiFi calling is available on your plan and how to enable it.