Which your network APN profile gives fastest data speeds?
| Step | Action | What It Fixes |
|---|---|---|
| 1 | Check your network network status | Confirms if issue is network-wide |
| 2 | Toggle aeroplane mode on/off | Re-registers SIM on your network network |
| 3 | Restart your phone | Clears temporary network errors |
| 4 | Check your network APN settings | Fixes incorrect data configuration |
| 5 | Re-insert SIM card | Fixes poor SIM contact issues |
| 6 | Contact your network support | Resolves account or SIM faults |
Yes, your mobile network has an active 5G network across the UK, with coverage continuing to expand. To use 5G on your mobile network, you need a 5G-capable device, a your mobile network SIM on a 5G-enabled plan, and to be within your mobile network's 5G coverage area. Check coverage at the UK APN Hub.
Comparing your network APN settings for different use cases
On Android: Go to Settings → Network & Internet → Mobile Network → Preferred Network Type and select 5G/4G/3G/2G (auto) or the highest available option. On Samsung, go to Settings → Connections → Mobile Networks → Network Mode.
On iPhone: Go to Settings → Mobile Data → Mobile Data Options → Voice & Data and select 5G. If the option is not visible, your iPhone model or carrier plan may not support 5G on your mobile network.
Optimising your your network APN for 4G and 5G
The APN settings for 5G on your mobile network are the same as the standard mobile data APN. Your phone should use 5G automatically once it is enabled in your network settings. If 5G is not appearing in the status bar despite being in a covered area, try toggling aeroplane mode, restarting your phone or resetting your APN settings to your mobile network defaults.
When to use your network internet APN vs MMS APN
5G not showing: Check your plan includes 5G. Ensure your device supports 5G. Verify you are within your mobile network 5G coverage. Go to network settings and set the preferred network type to include 5G.
5G slow: 5G speeds vary by location, network congestion and signal strength. Move to an area with a clearer line of sight to a mast. Ensure no background apps are consuming data. Contact your mobile network if speeds are consistently poor in your area.
5G connected but no internet: Check APN settings are correct for your mobile network. Reset network settings. Try switching to 4G, testing mobile data, then switching back to 5G.
Follow these steps in order — most issues are resolved by step 1 or 2
Frequently Asked Questions
What is the your network APN name?
Why is my your network mobile data not working after entering the APN?
Do I need to enter APN settings manually on your network?
What is the your network MMS APN for picture messages?
Can I use the same APN settings for 4G and 5G on your network?